Camera connected to another platform" error on Zoom

1

Another application (Teams, Google Meet, Webex, a browser tab, or a camera preview app) may have the Logitech Rally locked.→Close all video conferencing apps on the tablet and any connected device.→Check the browser — close any tabs with an active camera session (look for the camera indicator in the tab bar).→Once all other apps are closed, re-launch Zoom and attempt to join again.

 

2

A stale USB or network connection can leave the camera in a locked state.→Unplug the Rally's USB cable from the hub or computer, wait 10 seconds, then plug it back in.→Wait for the device to fully re-initialize (the Rally LED ring should stop flashing).→Reopen Zoom and try joining the meeting again.

 

3

If the tablet is running Zoom Rooms, the controller may have retained a stale camera session from a previous call.→On the tablet, fully quit the Zoom Rooms app (force-quit if necessary).→Relaunch Zoom Rooms and sign in again if prompted.→Attempt to join the meeting via More → Join via Meeting ID.

 

4

In a Zoom Rooms setup, the camera is managed by the Zoom Rooms computer, not the tablet controller. A background process on that computer may be holding the camera.→Fully restart the Zoom Rooms PC or Mac that the Rally is physically connected to.→Allow Zoom Rooms to auto-start and complete its boot sequence.→Test the camera from the tablet controller again.

 

5

Outdated Rally firmware can cause device conflicts with platform software.→Open Logitech Sync on the Zoom Rooms computer.→Check for and apply any pending firmware updates for the Rally camera, speaker bar, and hub.→After updating, reboot the Zoom Rooms computer and retest.

 

6

Some room management platforms (e.g. Microsoft Teams Rooms, Cisco, Crestron) can claim the Logitech Rally at the driver level, preventing Zoom from accessing it.→Confirm that the Zoom Rooms computer does not have a Teams Rooms, Webex Rooms, or similar agent running in the background.→Check Windows Task Manager or macOS Activity Monitor for processes like MicrosoftTeams.exe, CiscoSpark.exe, or camera-related services.→Disable or uninstall conflicting platform agents that are not in use.

 

7

If none of the above resolves the issue, the pairing between the tablet controller and the Zoom Rooms computer may be corrupted.→On the Zoom Rooms computer, sign out of Zoom Rooms and sign back in.→On the tablet, do the same — sign out and re-pair using a fresh pairing code from the Zoom Rooms computer.→Confirm the Rally camera is listed and active under Zoom Rooms Settings → Camera before testing again.