---
title: Yealink Smart Vision Audio Is Not Working.
description: No Audio Issue
---

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# Yealink Smart Vision Audio Is Not Working.

## Yealink SmartVision 40 in Teams Meeting Room

#### 1. Check Audio Device Selection

- #### In Microsoft Teams → Settings → Devices,

#### ensure the speaker and microphone are set to the Yealink SmartVision 40.

- #### Also verify the same under Windows Sound Settings.

#### 2. Restart Audio Services

- #### Open Services (services.msc) and restart:

####  Windows Audio

####  Windows Audio Endpoint Builder

#### 3. Reconnect the Device

- #### Disconnect and reconnect the USB cable.
- #### If possible, try a different USB port (preferably directly on the system).

#### 4. Verify Permissions

- #### Go to Windows Settings → Privacy → Microphone.
- #### Ensure microphone access is enabled and allowed for Teams.

#### 5. Test on Another System (if feasible)

- #### Connect the device to a different laptop and test audio input/output to rule out hardware issues.

#### Escalate to Tier 2 if issue persists after all Tier 1 steps.

#### Required Information for Escalation:

#### • Meeting room name and location

#### • Device model: Yealink SmartVision 40

#### • Detailed issue description

#### • Troubleshooting steps already performed

#### • Screenshots of Teams device settings

#### • Results of cross-device testing (if performed)

How do I manage devices remotely so that I don't need to escalate issues as they happen? 

Our SPORTrack platform gives you the ability to remotely monitor and manage all of your devices, across the globe. [Check out the SPORTrack platform here.](https://www.spor-group.net/sportrack)

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