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Yealink Smart Vision Audio Is Not Working.

 Yealink SmartVision 40 in Teams Meeting Room

 

1. Check Audio Device Selection

  •  In Microsoft Teams → Settings → Devices,

ensure the speaker and microphone are set to the Yealink SmartVision 40.

  •  Also verify the same under Windows Sound Settings.

2. Restart Audio Services

  •  Open Services (services.msc) and restart:

 Windows Audio

 Windows Audio Endpoint Builder

3. Reconnect the Device

  • Disconnect and reconnect the USB cable.

  •  If possible, try a different USB port (preferably directly on the system).

4. Verify Permissions

  •  Go to Windows Settings → Privacy → Microphone.

  • Ensure microphone access is enabled and allowed for Teams.

5. Test on Another System (if feasible)

  •  Connect the device to a different laptop and test audio input/output to rule out hardware issues.

Escalate to Tier 2 if issue persists after all Tier 1 steps.

Required Information for Escalation:

• Meeting room name and location

• Device model: Yealink SmartVision 40

• Detailed issue description

• Troubleshooting steps already performed

• Screenshots of Teams device settings

• Results of cross-device testing (if performed)

How do I manage devices remotely so that I don't need to escalate issues as they happen? 

Our SPORTrack platform gives you the ability to remotely monitor and manage all of your devices, across the globe. Check out the SPORTrack platform here.