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Mersive Solstice — Display & screen sharing
Phase 1 — Quick checks
1 . Confirm the Solstice Pod is active 30 sec
Look at the display connected to the Pod. The Solstice welcome screen should show a room name and four-digit key. If the screen is blank or shows a "No signal" message, the Pod may be off or the HDMI cable is loose — reseat both ends before continuing.
The Pod's LED ring glows white when active. A blinking or off LED means it hasn't finished booting — wait 60 seconds.
2.Make sure your device is on the correct network Common cause
Your laptop or phone must be on the same Wi-Fi network (or subnet) as the Pod. Check the network name shown on the Solstice welcome screen and match it in your device's Wi-Fi settings. Corporate split-tunnelling VPNs often block Solstice discovery — disconnect your VPN first.
If your org uses a dedicated AV VLAN, ask IT which SSID to join before a meeting.
3. Open (or update) the Solstice app on your device
Launch the Mersive Solstice app. If the Pod doesn't appear in the room list, tap "Enter display key" and type the four-digit code from the welcome screen. If the app warns about a version mismatch, update it before connecting — mismatched versions commonly cause black screens or frozen shares.
Phase 2 — Screen sharing issues
4. Black screen or frozen image after connecting (Most common)
Disconnect from the Pod, wait 10 seconds, then reconnect. If the issue persists, check that your device grants Solstice screen-recording permission (macOS: System Settings → Privacy & Security → Screen Recording; Windows: no extra permission needed). On macOS, toggling the permission off and back on — then restarting the app — often fixes a persistent black screen.
On macOS Sequoia (15+), you must approve the screen share prompt each session — it won't auto-approve from a prior grant.
5. Content appears on your device but not on the room display
In the Solstice app, confirm your share is set to "Full screen" (not minimised to a small tile). Another participant may have their share in focus — tap your tile in the app to bring it full-screen. Also verify the room display isn't in "Moderator-only" mode, which prevents participants from pushing content without approval.
6. Video or audio playing on your device doesn't appear/play on the display
Solstice mirrors your screen but does not route audio to the room by default. Enable "Share audio" in the Solstice app before starting a video. For protected content (Netflix, DRM-locked files), screen capture is blocked by the OS — play the content from a browser in incognito mode or use a non-DRM source.
On Windows, set your default audio output to the Solstice virtual audio device to route sound to the room's speakers.
7. Laggy, choppy, or low-resolution display
Poor Wi-Fi signal is the primary cause. Move closer to the access point, or connect your laptop to Ethernet if a port is available in the room. In the Solstice app settings, lower the streaming quality from "High" to "Medium" — this halves bandwidth use with minimal visual difference for presentations. Close bandwidth-heavy apps (video calls, large uploads) on your device.
Phase 3 — Pod-level reset
8. Soft-reset the Pod Fixes ~80% of persistent issues
In the Solstice app, go to the Pod settings (gear icon) and select "Reboot display." The Pod will restart in about 90 seconds. Alternatively, briefly press the recessed reset button on the back of the Pod unit with a paperclip — this triggers a soft reset without wiping configuration.
Do not hold the reset button for more than 3 seconds — a long press performs a factory reset and will erase all Pod settings.
9. Check for a Pod firmware update
From the Solstice Dashboard (admin access required), navigate to the Pod's detail page and check the firmware version. If an update is available, schedule it for off-hours — firmware updates resolve many display rendering bugs and security issues. After updating, re-test the failing scenario.
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